Refund and Returns Policy

Overview

Refund and Returns Policy:

At Crystal Forest, we strive to provide you with the highest quality crystal products that meet and exceed your expectations. We understand that occasionally, a return or refund may be necessary. Please carefully read our refund and returns policy outlined below:

1. Quality Issues: We take great care in inspecting and packaging our crystal products to ensure they are in perfect condition when they leave our premises. In the rare event that you receive a product with a manufacturing defect or quality issue, we offer a hassle-free return and refund process. Please follow the steps below:
   • Contact our customer support team within 30 days of receiving your order to report the issue. You can reach us at service@crystal-forest.com
   • Provide clear photographs or videos that clearly demonstrate the quality issue.
   • Our customer support team will review your case and provide you with instructions on how to return the product.
   • Once we receive the returned item, our team will thoroughly inspect it. If the quality issue is confirmed, we will process a full refund or offer a replacement, whichever you prefer.
   • Refunds will be issued using the original payment method within 14 days of confirming your refund request.
2. Non-Quality Issues: For returns or exchanges that are not related to quality issues, such as a change of mind or incorrect sizing, we kindly request that the customer covers the return shipping fees. Please follow the steps below:
   • Contact our customer support team within 30 days of receiving your order to initiate a return or exchange. You can reach us at service@crystal-forest.com.
   • Ensure the product is unused, undamaged, and in its original packaging.
   • Safely package the item for return and arrange the shipment, bearing the return shipping costs.
   • Once we receive the returned item in its original condition, our team will inspect it.
   • If the item meets the return criteria, we will process a refund for the product’s cost, excluding any original shipping charges. Refunds will be issued using the original payment method within 30 days of receiving the returned item.

Please note the following important considerations:

• We cannot accept returns or process refunds for custom-made or personalized crystal products unless they are damaged or defective upon arrival.
• Crystal Forest reserves the right to refuse returns or exchanges that do not meet the specified criteria mentioned above.
• We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment, as we cannot be held responsible for items lost or damaged during transit.

For any further assistance or inquiries regarding our refund and returns policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Crystal Forest is enjoyable and satisfying.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the assigned address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at service@crystal-forest.com for questions related to refunds and returns.